Thursday, August 23, 2012

Plaid Times

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"My seaworld girls kelsey and kim came to visit me at the tip board yesterday. :)"

Wednesday, August 8, 2012

More Training

So since my last post I have had an additional 5 days of training. I finished up my ATS training and then went backwards and did 2 days of general overview training.

For my overview training I was by myself with my trainer Evelyn. Without a doubt that made training interesting. I felt like I got to know her better than if I had been in a group which is nice since she will be doing some of my City Hall on the job training. The two days basically consisted of learning the history of guest relations, what we do, and some of the specific programs we use. Fun fact, Mary Poppins is the character that they say best represents Guest Relations because she is practically perfect in every way and tht is how guests and other cast members see us.

The next 2 days were the beginning of my in park/ on the job training (OJT). My first day was Tip Board and Greeter training which is basically all the outside roles. Giving out buttons and maning the tip board where the essentials of the day. It is more than that too but that is the most simple way to sum it up. Day 2 was lost and found training which basically consisted of learning/practicing how to log in all the lost things and get it all ready to go to central lost and found. We also drove the van around to the various areas that we might need to pick up guests from. Which means that my long standing 2 year run of refusing to drive a company vehicle has come to an end.

Today is my first day of city hall training. I have 4 days of that total so I'm not quite sure what all it includes. But I am sure that it having to deal with guests for the first time. I am to say the least quite nervous. I am sure I will do fine but I can't help but not be excited about dealing with guests who want something that I can't give them.

So thats all the updates I have for now. Send me good vibes tonight! I will post more soon enough.


Wednesday, August 1, 2012

Let the Training Begin!

So today is my first day of Guest Relations training. I am starting two days after the other 4 members of the group. Two other girls are going to MK, one to epcot, and one to studios.

Day one and two for me are the ATS (automated ticket system) training days. Aka ticket and money handling. When I worked for Gap I was trained to open and close the cash wrap and store safe. That always made me anxious. The idea of handling cash and counting it back Disney style
makes me uber anxious. Secret about Marion... I'm not good at math. I count cash handling as math. I am also learning a whole ton about tickets. By the time I'm done training I will be a Disney ticket guru.

As for the trainers all 3 are very nice. I have two guys (Michael and Nick) and one woman (Jenn). Both Michael and Nick used to work in Entertainment. Michael was over in Disneyland a fair few years ago and Nick was relatively recently I believe. They are all quite nice and Nick works at MK so hopefully I will probably see him around.

Anyway that is pretty much all for day one.