So I have some news that I have been meaning to share. Back in the beginning of September I got a call with the awesome news that I will be helping out some Teddy Bears this holiday season as they perform in Celebrate the Season (the holiday castle show). And as can be assumed by that statement, I have chosen to leave Guest Relations to go back to Entertainment to be a part of the Magic Kingdom's holiday entertainment.
It was both a hard and an easy decision to leave Guest Relations. It was hard because as much as I love performing, I know that in the long haul it isn't something my body can do forever and Guest Relations experience will serve me better in the long run. But there is a feeling I get when I am hanging out with one of my Disney friends and a little child hugs you that just can't be matched. There isn't another job in the world that will ever equal the feeling I get when I perform. So it came down to do I do what might be best for my career or do I do what makes me truly happy. I called my mom to get advice and she told me "You know what you want to do. Follow your heart." So that is what I did.
Because of the time commitment I have to give to Disney for the holiday season I have sadly had to resign from Seaworld. Seaworld's peak period is the holiday season and especially Christmas (surprising right. You thought it was summer time). As much as I wanted to stay working at both places, I simply couldn't be two places at once.
So that brings me to where I am now. I just started rehearsals for Celebrate the Season (CTS). Although I don't have much to compare this experience to as it is my first trained role, this cast is absolutely amazing. As I have mentioned before it is a goal of mine to work with articulated characters. This show has several characters who talk and watching their friends is an inspiration. It is also something of a challenge. I know I have the ability to do what they are doing and watching them perform fuels my desire to get myself there.
Thats all for now. I will post pictures at the end of the rehearsal process. :)
-M
ºoº A journal of my seasons living, working, and playing in the happiest place on earth ºoº
Wednesday, October 17, 2012
Saturday, September 29, 2012
Monday, September 17, 2012
Wednesday, September 12, 2012
A Guest Relations Update
Hey loves! Sorry it has been a while but I am back to update!
I have been in Guest Relations a little over a month now. My TA was extended from its original end date of 8/25 to 9/29. Since I got my TA in a down time I haven't worked quite as much as I would have liked which is a real pain when I'm also not getting very many hours through Sea World. (waah waaaaaah)
Over all it has been a good experience. At first I was always anxious and dreaded going into work. That sounds horrible but I think it was really because I felt like I didn't know what I was doing. I still feel like I don't really know what I am doing but I am more comfortable than I was. Unlike what most people think, guest relations isn't really all about helping unhappy guests. A lot of what we do has to deal with Tickets (lost tickets, demagnified tickets, adding days to tickets, selling tickets, etc.). We also help make dining reservations, are in charge of lost and found, and do all sorts of other things that have nothing to do with unhappy guests. To be completely honest I prefer those things so much more than unhappy guests because I get far more anxious trying to make things right again for our guests.
Outside of the work aspect Guest Relations has been really awesome. My coworkers are a really great bunch of people. They are all super helpful always willing to teach me how to do things. It is such a change to actually know my managers and leaders. The coordinators know who I am and so do the managers. I have a homeroom manager who meets with me and is actually interested in getting to know me and my goals. That is such a positive change.
Overall its been pretty good. I will update again in the not so distant future as I have things in the works. :)
-M
I have been in Guest Relations a little over a month now. My TA was extended from its original end date of 8/25 to 9/29. Since I got my TA in a down time I haven't worked quite as much as I would have liked which is a real pain when I'm also not getting very many hours through Sea World. (waah waaaaaah)
Over all it has been a good experience. At first I was always anxious and dreaded going into work. That sounds horrible but I think it was really because I felt like I didn't know what I was doing. I still feel like I don't really know what I am doing but I am more comfortable than I was. Unlike what most people think, guest relations isn't really all about helping unhappy guests. A lot of what we do has to deal with Tickets (lost tickets, demagnified tickets, adding days to tickets, selling tickets, etc.). We also help make dining reservations, are in charge of lost and found, and do all sorts of other things that have nothing to do with unhappy guests. To be completely honest I prefer those things so much more than unhappy guests because I get far more anxious trying to make things right again for our guests.
Outside of the work aspect Guest Relations has been really awesome. My coworkers are a really great bunch of people. They are all super helpful always willing to teach me how to do things. It is such a change to actually know my managers and leaders. The coordinators know who I am and so do the managers. I have a homeroom manager who meets with me and is actually interested in getting to know me and my goals. That is such a positive change.
Overall its been pretty good. I will update again in the not so distant future as I have things in the works. :)
-M
Saturday, September 8, 2012
Thursday, August 23, 2012
Wednesday, August 8, 2012
More Training
So since my last post I have had an additional 5 days of training. I finished up my ATS training and then went backwards and did 2 days of general overview training.
For my overview training I was by myself with my trainer Evelyn. Without a doubt that made training interesting. I felt like I got to know her better than if I had been in a group which is nice since she will be doing some of my City Hall on the job training. The two days basically consisted of learning the history of guest relations, what we do, and some of the specific programs we use. Fun fact, Mary Poppins is the character that they say best represents Guest Relations because she is practically perfect in every way and tht is how guests and other cast members see us.
The next 2 days were the beginning of my in park/ on the job training (OJT). My first day was Tip Board and Greeter training which is basically all the outside roles. Giving out buttons and maning the tip board where the essentials of the day. It is more than that too but that is the most simple way to sum it up. Day 2 was lost and found training which basically consisted of learning/practicing how to log in all the lost things and get it all ready to go to central lost and found. We also drove the van around to the various areas that we might need to pick up guests from. Which means that my long standing 2 year run of refusing to drive a company vehicle has come to an end.
Today is my first day of city hall training. I have 4 days of that total so I'm not quite sure what all it includes. But I am sure that it having to deal with guests for the first time. I am to say the least quite nervous. I am sure I will do fine but I can't help but not be excited about dealing with guests who want something that I can't give them.
So thats all the updates I have for now. Send me good vibes tonight! I will post more soon enough.
-M
For my overview training I was by myself with my trainer Evelyn. Without a doubt that made training interesting. I felt like I got to know her better than if I had been in a group which is nice since she will be doing some of my City Hall on the job training. The two days basically consisted of learning the history of guest relations, what we do, and some of the specific programs we use. Fun fact, Mary Poppins is the character that they say best represents Guest Relations because she is practically perfect in every way and tht is how guests and other cast members see us.
The next 2 days were the beginning of my in park/ on the job training (OJT). My first day was Tip Board and Greeter training which is basically all the outside roles. Giving out buttons and maning the tip board where the essentials of the day. It is more than that too but that is the most simple way to sum it up. Day 2 was lost and found training which basically consisted of learning/practicing how to log in all the lost things and get it all ready to go to central lost and found. We also drove the van around to the various areas that we might need to pick up guests from. Which means that my long standing 2 year run of refusing to drive a company vehicle has come to an end.
Today is my first day of city hall training. I have 4 days of that total so I'm not quite sure what all it includes. But I am sure that it having to deal with guests for the first time. I am to say the least quite nervous. I am sure I will do fine but I can't help but not be excited about dealing with guests who want something that I can't give them.
So thats all the updates I have for now. Send me good vibes tonight! I will post more soon enough.
-M
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